Ask a leader who their best performer is, and they’ll answer without hesitating. Ask them how they know, and watch what happens. Usually, it comes back to something that they can see. Who’s always here. Who’s always slammed. Who bills the most hours. And if you ask how they hold that person accountable, you’ll almost always hear the same word: responsibilities. “I hold my people accountable to their responsibilities.” Here’s the problem. Doing your responsibilities and creati