Sometimes More Steps Isn't Necessarily Better

Sometimes more steps isn't necessarily better...

Take employee and customer experience:

😒 More hoops to jump through

😞 More people involved

🙁 More forms or steps to complete

😟 More disingenuous offerings

😩 More of what they didn't ask for

Think of a time when you were like yes! This ✨ experience 🎉 was easy. What contributed to that?

🙂 It was personalized

😊 It was logical

😀 It was simple

😃 Each step added value

😄 It was what you needed, when you needed it

When is the last time you 'walked' your employee and/or customer experience? Or asked for feedback?