Every firm has one. The person whose name never tops the billing report, but whose exit would quietly take a piece of the firm with it. You know the type. Not the highest utilization, just the highest everything-else. In a lot of professional services firms, that makes them invisible, because we’ve decided your value is your billable hours, and their best work doesn’t bill. Because the work that also keeps a firm alive rarely shows up. Developing the next generation of staff