A while back, I sat with a CEO who had built a genuinely good leadership team. Smart people. Well-intentioned. Real commitment to the company. And yet nobody was holding anybody to anything. Deadlines slipped. Decisions got relitigated. And the CEO was quietly filling the holes herself, wondering why everything kept routing back to her. Why This Looks Like a People Problem (And Isn’t) If you lead a team, you’ve probably lived some version of this. And the instinct is to read

BCG research says 70% of AI deployment success comes from people, process, and context. Sauder says only 25% of leaders have a comprehensive AI roadmap. Grant Thornton says only 6% of executives recognize change leadership as the critical AI skill. The math tells you exactly where AI ROI is leaking. Here is what that costs, and how to close the gap. The Question I Keep Hearing A CEO called me last quarter. Her organization had just finished a six-figure AI rollout. New tools,